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Introduction
Look, we get it - privacy policies can be as dry as old timber, but we'll try to keep this straightforward.
At Thunder Gale Odyssey Architecture, we've been designing storm-resistant buildings along Canada's coast since we opened our doors. We handle sensitive project details, site surveys, and client information daily. Your trust matters to us, so we're committed to protecting whatever you share with us through our website or during our work together.
This policy explains what info we collect, why we need it, and how we keep it locked down tighter than a hurricane shutter. If you're working with us on a coastal project or just browsing our portfolio, this applies to you.
What Information We Collect
Personal Information
When you reach out or hire us, we typically collect:
- Your name, email, and phone number
- Project address and property details
- Budget ranges and timeline expectations
- Business details if you're representing a company
- Communication preferences
Technical Data
Our website collects some behind-the-scenes stuff:
- IP address and browser type
- Pages you visit and time spent
- Device info and screen resolution
- Referral sources (how you found us)
- General location (city/province level, not creepy GPS stuff)
Project Information
If we're working together on a design, we'll handle architectural drawings, site surveys, engineering reports, permit documents, and other project-related materials. We treat these with the same care we'd give to our own blueprints - they're stored securely and only shared with folks who actually need to see them.
How We Use Your Information
We're not gonna sell your email to some spammy marketing list. Here's what we actually do with your info:
Communication
Responding to inquiries, sending project updates, and keeping you in the loop about your design work.
Service Delivery
Actually doing the architectural work you hired us for - designs, permits, consultations, all that good stuff.
Improvement
Making our website better and understanding what folks are looking for when they visit us.
Legal Stuff
Meeting our professional obligations, maintaining records, and complying with Canadian regulations.
Security Measures
Just like we design buildings to withstand coastal storms, we've built our data security to weather digital threats. Here's what we do:
Encryption
SSL/TLS encryption for all data transmission
Secure Storage
Canadian-based servers with regular backups
Access Control
Limited team access, strong authentication
Your Privacy Rights
Under Canadian privacy law (PIPEDA and BC's privacy legislation), you've got rights. Here's what you can do:
Access Your Data
Request a copy of what personal info we've got on file. We'll send it over within 30 days.
Correct Information
If something's wrong or outdated, let us know and we'll fix it.
Delete Your Data
Want us to remove your info? We'll do it, unless we're legally required to keep it (like for completed projects).
Opt-Out
Unsubscribe from marketing emails anytime. There's an unsubscribe link in every email we send.
How to exercise these rights: Just shoot us an email at studio@thundergaleodyssey.info or give us a call. We'll verify your identity (gotta make sure we're talking to the right person) and then get you sorted.
Questions or Concerns?
Look, privacy policies can be confusing. If something doesn't make sense or you've got concerns about how we're handling your information, just reach out. We're real people who actually care about this stuff.
(604) 555-8947